InfoVet.co.za | Privacy Policy

Introduction

This Intervet Web Site Privacy Policy (“Privacy Policy”) describes how we collect, use and disclose the personal information the Customer may provide to us while using the Web Site Service and the services provided through the website (collectively, the “Web Site”).

The terms of this Privacy Policy must be read together with the terms of the Web Site Terms. All definitions contained in the Web Site Terms shall bear the same meaning in this Privacy Policy.

This Privacy Policy shall apply to the Customer when an Authorised User uses, accesses, refers to, or views (individually or collectively referred to as "Use") any part of this Web Site and/or the Customer Web Site.

We recognise the importance of protecting the Customer’s privacy in respect of all personal information collected by us.

In adopting this Privacy Policy, we wish to balance our legitimate business interests and the Customer’s reasonable expectation of privacy. Accordingly, we will take reasonable steps to prevent unauthorised access to, or disclosure of, the Customer's personal information. However, we do not guarantee that the Customer’s personal information shall at all times be 100% secure.

Should you have any questions or concerns, please contact Carolyn Chelchinskey at the following address: Private Bag x2026, Isando 1600.

CONSENT

BY SUBMITTING PERSONAL INFORMATION TO US OR OUR AGENTS THROUGH THE WEB SITE, THE CUSTOMER AGREES THAT WE MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY, THE PRIVACY PREFERENCES THE CUSTOMER HAS MADE KNOWN TO US AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, the Customer may refuse or withdraw its consent to certain of the identified purposes at any time by contacting us as set forth below. If the Customer refuses or withdraws its consent, we may not be able to provide the Customer or continue to provide the Customer with the Web Site Service.

1.1.1 Non-Personal Information – As is typical with many other Internet web sites, the Web Site automatically collects certain non-personal information regarding Web Site users, such as the date and time the Authorised User accesses the Web Site, the Internet address of the web site from which the Authorised User linked to the Web Site, the operating system used by the Authorised User, and the Web Site pages read and images viewed. This non-personal information is used for Web Site and system administration purposes and to improve the Web Site. Non-personal information may be disclosed to other persons and permanently retained for future use.

1.1.2 Cookies – The Web Site uses “cookies”, a technology that installs a small amount of information on the Authorised User’s computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize a user as a previous user of the Web Site (so the Authorised User does not have to enter his or her personal information every time), offer personalized web page content and information, and otherwise facilitate the Authorised User's Web Site experience. An Authorised User may choose to decline cookies if the Authorised User's browser permits, but doing so may affect the Authorised User's ability to access or use certain features of the Web Site.

1.2 Personal information specifically provided

1.2.1 Your Personal Information – the type of personal information that we may Collect includes information necessary for our legitimate business interest and the categories of personal information identified in the ECT Act. This may include (amongst other things) the Customer's name, business address, business telephone number, email address, postal address, fax number, as well as other information (including staff biographies) that we may require.

1.2.2 We will attempt to limit the types of personal information we collect to only that to which the Customer consents and which is necessary for our legitimate business interest.

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2. Why do we collect personal information?

2.1 We collect the Customer's personal information to enable us to serve the Customer better and to develop our business and operations. More specifically, we collect, use and disclose the Customer's personal information for the following purposes:

2.1.1 to establish, maintain and manage our Customer relationships;

2.1.2 to be able to inform the Customer of our products other than those that have been specifically requested;

2.1.3 to be able to comply with the Customer's requests or inquiries;

2.1.4 to understand and respond to the Customer's needs and preferences, including to contact and communicate with the Customer and to conduct surveys, research and evaluations;

2.1.5 to detect and protect ourselves against error, negligence, breach of contract, fraud, theft and other illegal activity and to audit compliance with our policies and contractual obligations;

2.1.6 to monitor quality control and respond to questions and concerns;

2.1.7 as permitted by and to comply with, any legal or regulatory requirements or provisions, including in relation to adverse event reporting; and

2.1.8 for any other purpose to which the Customer gives consent.

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3. When do we collect personal information?

3.1 Personal information may be Collected in several ways, including, when:

3.1.1 you enquire about the Web Site Service;

3.1.2 you register to use the Web Site Service;

3.1.3 you access the Web Site;

3.1.4 we carry out demographic research;

3.1.5 we conduct promotions, competitions or surveys; and

3.1.6 you browse the Web Site.

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4. To whom do we disclose the Customer's personal information?

4.1 From time to time, we may use and disclose the Customer's personal information for the purposes described in this Privacy Policy or for any additional purposes for which we have obtained the Customer's consent. The Customer agrees that we may share the Customer's personal information with our employees, contractors, consultants and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you.

4.2 In particular, we may disclose the Customer's personal information to:

4.2.1 service providers, including an organization or individual retained by us to perform functions on our behalf, such as marketing, data processing, document management and office services;

4.2.2 our affiliates;

4.2.3 another party in the event of a change in ownership of, or a grant of a security interest in, all or a part of our business through, for example, an asset or share sale, or some other form of business combination, merger or joint venture, provided that such party is bound by appropriate agreements or obligations and required to use or disclose the Customer's personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless the Customer consents otherwise;

4.2.4 any third party or parties, where the Customer consents to such disclosure or where disclosure is required or permitted by law.

4.3 Please note that any personal information about the Customer or its employees that the Customer chooses to publish (after obtaining appropriate consents, where required) on the Customer Web Site may enter the public domain and will no longer be protected or remain confidential.

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5. Privacy preferences

5.1 It is important to us that where we collect, use or disclose a Customer's personal information we have the Customer's consent to do so. In general, we seek to obtain the Customer's express informed consent before collecting the Customer's information. Express consent can be given orally, electronically or in writing.

5.2 Subject to legal or contractual restrictions and reasonable notice, the Customer may change or withdraw its consent at any time by contacting Carolyn Chelchinskey. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide the Customer with the Web Site Service. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to Carolyn Chelchinskey.

5.3 We want the Customer to be able to maintain control over how we use the Customer's personal information. In particular:

5.3.1 the Customer may have the right to “opt out” of some or all of the identified purposes, uses and disclosures listed above;

5.3.2 where we send the Customer e-mail communications for direct marketing purposes, we will always include an identification of the sender and an "Unsubscribe" option; and

5.3.3 the Customer has the right to access and rectify its personal information that we have on file.

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6. How do we protect the Customer's personal information?

6.1 To help protect the confidentiality of our Customers' Personal Information, we employ administrative, technological and procedural safeguards that are appropriate to the sensitivity of the personal information.

6.2 We operate secure data networks protected by industry standard firewall and password protection systems. Uses and disclosures of personal information by external individuals and organizations acting on our behalf are governed by contracts that require personal information to be protected appropriately. Documents containing personal information are kept in filing cabinets that are maintained in our offices. Access is limited to those who have a business need to know.

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7. Where is the Customer's personal information stored?

The Customer's personal information is stored in secured locations and on servers controlled by us, located either at our offices or at the offices of our service providers.

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8. Updating personal information

The Customer must advise us if it believes that the personal information in our possession is inaccurate. The Customer has the right to ask for it to be corrected or updated. We may ask the Customer to provide documentation to support the Customer's request for correction or updating.

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9. Other websites

The Web Site may contain links to other web sites or Internet resources. These other web sites may send their own cookies to the Authorised User, collect data or solicit personal information. We have no responsibility or liability for or control over those other web sites or their collection, use and disclosure of the Customer's personal information.

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